Privacy Policy

Who we are

This website ( is owned by The Electronics Hub Ltd.

Listed below are our registered office and trading details

The Electronics Hub Ltd
29 Victoria Road,
Telephone: 023 81849838

Our company registration number is 11289093

We do not sell or pass on any personal details for marketing.

What personal data we collect and why we collect it

We only collect personal data where we are required to do so to be able to carry out the service or sale being offered.

Our website only collects anonymous browsing data (example from cookies) unless your have provided us with extra information such as name or email from contact via a form on our website in which we will use this information to reply to you, contacting us by web forms may include your IP address to help prevent spam getting through to our email.

Data collected in store is kept to an absolute minimum and only collected when necessary, we consider anything personally identifiable to you as personal data which includes, names, address details, email and phone numbers, card details. This data is taken to process a sale, offer a service or for contacting when a special order is ordered.

Additionally Repair services may require passport or driving licence numbers to be taken for crime & customer protection.


This website embeds media files linking to youtube, who may collect details about users watching it’s videos or using it’s service. For further information on youtube privacy policies please visit

Product Suggestions & Product Availability Forms

By using Our Product Suggestion Form & Product Availability Forms you are providing us with your name & email address. We will only use this information to contact you in regards to your enquiry and you will not be placed on any mailing lists unless you (the customer) request us to do so. Our contact forms use anti-spam providers to ensure only genuine customers get through to us. IP addresses and other identifiable data may be collected during this process.


By contacting us by email you give us permission to contact you using the details you have provided to allow us to contact you, your details will not be used for any other reason and you will not be added to any mailing lists unless you (the customer) request us to do so.


We use CCTV for customer, staff and crime prevention. We internally monitor our CCTV. For issues relating to CCTV we recommend contacting us by email


This website uses cookies. For further details about our cookie policy please click here


We use Google analytics to see how our website is used, data collected is anonymous and we only use this information to further understand how our website is used and to improve its functionality. Google analytics privacy details are listed here

Who we share your data with

Your data is only shared with trusted third-party providers where it is needed to process the task, these include

• Our chosen payment provider to process card transactions.
• Our chosen content management provider for recording repairs information
• Our chosen email provider
• Our chosen delivery partners

How long we retain your data

Your details are retained for as long as they are required for accountancy purposes and to honour any warranties for service.

What rights you have over your data

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How we protect your data

Your data is kept in password protected databases which includes log-ins requiring two-factor authentication and encryption. Antivirus and firewall software is also used. Staff are trained to securely store digital and paper based data and when no longer required to securely dispose of any personal data. Your data is not passed to any other third parties apart from the need to carry out the service such as to process a card payment.

What third parties we receive data from

By using our partner delivery provider drop hop ( you give consent for them to hold, process and transmit your data to us for the processing your order. The Drop Hop privacy policy is listed here