Receipts, Returns & Product Support

RETURNS POLICY (Section 1.1)

We offer a 30-day returns policy on our products except those set out in “exclusions” from the returns policy (Section 1.2). We will exchange or refund unwanted products to equal value providing the item is purchased within 30 days and is in an “as new” condition (unopened, unused and resalable) including all packaging, instructions and accessories with proof of purchase. This policy is separate and in addition to any of the consumer’s legal rights. The Electronics Hub Ltd do reserve the right to inspect goods in store or at our central returns centre, prior to repair, replacement or refund being completed.

 

EXCLUSIONS FROM THE RETURNS POLICY (Section 1.2)

 

Products that are not included within the 30-day returns policy are;

  • Goods that have had their manufacture warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards. This includes; Wi-Fi Routers, Wi-Fi Range Extenders and Access Points, Network Mesh Systems and Smart Home products.

  • Memory based products of which the seal has been broken. This includes; Hard Drives, Flash Drives, SD Cards, DVDs, CDs or Software including PC and Console Games.

  • Products with recordable memory included (including Home Security & Storage Devices) that have been opened, used or had their seals broken.

  • Services such as subscriptions where the service has been activated or digital downloads (Including Smart Home products).

  • Consumable products of which the seals have been broken such as; Sprays and Aerosols, Cleaning products, Liquid based products, Light Bulbs, Batteries, LED’s.

  • Anti-Static products of which the seal has been broken such as Electronic Components, Motherboards, Graphics Cards, PC Internal Sound Cards, RAM Memory, PC Internal USB or Firewire Cards, PC Internal Wi-Fi Cards.

  • Special order products; Products which have been specially ordered for a customer.

  • Customisable products such as Cut Cable, Cut Heat Shrink Tubing.

Products of health and hygiene such as In-Ear Headphones or Headsets, Microphones or Pop Shields.

 

365 DAY GUARANTEE (Section 1.3) 

In the unlikely event of a product proven to be faulty we will offer a repair or replacement (Unless 30 Day Return Policy Section 1.1 applies) on all items purchased from The Electronics Hub Ltd 365 days after purchase if we are presented with proof of purchase. This guarantee starts from day of original purchase. If goods are replaced within this guarantee period, the guarantee will continue from the original purchase date. For information of our 30 Day Return Policy please refer to Section 1.1 and Returns Policy Exclusions Section 1.2.

 

 

SERVICE RETURNS (Section 1.4)

During the 365 Day Guarantee (Unless 30 Day Return Policy Section 1.1 applies) If for any reason we cannot determine the fault in store we reserve the right to send the product to our service centre or manufacturer to perform a diagnostic. This may take up to two weeks from the day of return. Once a conclusion has been made we will then contact the customer to explain the outcome. If a fault is found we will offer a repair or replacement. If the item cannot be repaired or we cannot offer a replacement we will then offer a full refund. If no fault can be found the goods will be sent back to us. We will then contact the customer to arrange collection of the original goods.

In many cases there may be an easy solution, we recommend phoning or emailing us before returning the item to store. We may be able to resolve the fault on your first contact or be able to find a solution within a short space of time, otherwise we may be able to test the fault in store, if we can’t resolve the fault in store we reserve the right to send the product to the products service centre before an exchage or refund can be offered. 

We do require proof of purchase if you are returning a product. Keeping your receipt will allow us to identify when the item was purchased, how much was paid and what form of payment was used. We can email you a reciept if you inform us that you would like your reciept emailed before we print your paper reciept.